For Wednesday June 20th 2012
At My Workplace! – Outlook!
Delegation – Why Delegate?
- The first rule of management is delegation. Don’t try and do everything yourself because you can’t – Anthea Turner
- An empowered organization is one in which individuals have the knowledge, skill, desire, and opportunity to personally succeed in a way that leads to collective organizational success. —Stephen Covey
- The best executive is the one who has sense enough to pick good men to do what he wants done, and self-restraint enough to keep from meddling with them while they do it —Theodore Roosevelt
- Delegating means letting others become the experts and hence the best – Timothy Firnstahl
- Give up control even if it means the employees have to make some mistakes – Frank Flores
- You can delegate authority, but you can never delegate responsibility for delegating a task to someone else. If you picked the right man fine, but if you picked the wrong man, the responsibility is yours — not his – Richard E. Krafye
As Readers that know me well will authenticate and verify – in writing especially this column – I go by my usual style of writing by speaking to you direct from my heart – and in giving you my own (and those verifiable known to me!) – My personal experiences and exposures stretching over 38 years – and 25 years being in my last Oil Company!
I will avoid being bookish cum academic – because a search in any engine can give you any information, details and knowledge on any subject or topic that you want. I could well go and write on a Medical topic as if I were a Doctor – or an Engineering topic as if I were an Engineer. As a good fellow Columnist had said to me – it is experience that counts – and simply no one can take that one from you – even if they do not like you for what you are as a person!
Also when I give examples it is not to embarrass anyone – or try to get back at anyone. There is a learning curve for everyone in life – even if you think you are an expert – or know it all type – do not tell me (preach) anything per se!
Long time ago – it is also in my books – www.myown-ebooks.com – I was a Senior Supervisor looking after more than 16 staff – and only 2 were boys – the rest were all girls! When I took over the job from an expatriate – the staff used to sit back hours after official hours just to finish the works for that day. The expatriate assistant of mine – being the more Senior – used to go home at 11 p.m. daily – and working overtime during Thursdays and Fridays.
I inherited an office that was strife with tensions of all kinds of issues – from expatriate versus local to more sensitive like polarization issues – and the usual resistance of a top position being taken over by a local – and the crude and peculiar resistance from even fellow local peers – because the Indian used to help them in write-ups in English – and other personal favours – which I would definitely not do – as they all knew me well prior hand!
All Images for Illustration Purposes Only!
Every month I had to answer about overtime elements being beyond the acceptable limits – and some were overplaying and over dramatizing on this ace card against me now especially. Thank God to the British for educating and training me in my UK College and previous bosses – though I had some issues with some – but I must admit work-wise, ethics and professionally generally we went on just fine. Sadly I cannot say the same for others – and that includes local ones too!
So I studied intensively, meticulously and methodically the work systems and conducted a work study – and realized whether by design, by default and or inadvertently came down to empowerment and delegation issues and aspects. I was also keeping myself open for my adversaries to get back at me – because my section was dealing with payments to Staff, customers, clients and contractors!
Soon after there was a change – and had made significant steps to ensure uniformity – and people being responsible themselves in checking claims, invoices etc. – instead of pushing it to my assistant – who was taking his time to send to me for approval. Soon afterwards, the position was removed – and raising three others locals to be responsible in what they are doing. And if anything went wrong – both by Internal and External Auditors – I would not go down alone – but by taking down those delegated with me – tongue in cheek speaking!
Frankly there are many places where they can introduce trust and confidence now – with delegation and empowerment. And reduce tensions, frustrations and demotivation – and moving on to the roads and at homes too!
Majid Al Suleimany